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Frequently Asked Questions

What are your support hours?

Our support team is available Monday through Friday, from 9am to 5pm Eastern Time. Email support is available 24/7, with responses typically within 24 hours.

How quickly will I get a response?

For phone support, you'll receive immediate assistance during business hours. For email inquiries, we aim to respond within 24 hours.

Do you offer support in other languages?

Currently, our support is available in English only. We're working on expanding our language options and hope to offer support in additional languages soon.

What information should I include in my support request?

To help us resolve your issue quickly, please include your account email, a detailed description of the problem, any error messages you've received, and steps to reproduce the issue if applicable. Screenshots or screen recordings are also very helpful.