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Our support team is available Monday through Friday, from 9am to 5pm Eastern Time. Email support is available 24/7, with responses typically within 24 hours.
For live chat and phone support, you'll receive immediate assistance during business hours. For email inquiries, we aim to respond within 24 hours. Premium and Business subscribers receive priority support with faster response times.
Currently, our support is available in English only. We're working on expanding our language options and hope to offer support in additional languages soon.
To help us resolve your issue quickly, please include your account email, a detailed description of the problem, any error messages you've received, and steps to reproduce the issue if applicable. Screenshots or screen recordings are also very helpful.